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Posted: Wednesday, April 5, 2017 1:30 PM

The challenges of affordable healthcare continue to create new opportunities. Elderplan and HomeFirst, our Medicare and Medicaid managed care health plans, are outstanding examples of how we are expanding services in response to our patients and members needs. These high:quality healthcare plans are designed to help keep people independent and living life on their own terms.This position will work directly with Elderplan management and business users to provide business consulting and application support services while serving as part of the HP IS helpdesk. The individual must understand the various functions and assigned applications used within the organization, as well as provide knowledge and expertise to solve problems and develop solutions for and with business users. She/he will work alongside and coordinate with other Information Services staff members and vendor personnel as required to support the strategic business plans of Elderplan. The Applications Support Specialist I is responsible for providing initial triage/support for all Elderplan applications; advising and assisting the Elderplan user community. Evaluating Elderplan user requests and triages to appropriate HP I.S. resources for solutions that he/she cannot assist with. Meets with Application Support Team Lead to review day:to:day open requests and manage priorities of open issues. Monitoring queues within ticket tracking system, ensuring cases are being addressed timely and taking appropriate escalation steps when necessary.High School Diploma or equivalent is requiredBachelorA?s degree preferredMinimum of 1:year experience in Application or Systems support as a Help Desk technician or equivalent role1 year of Health Plan Insurance experience is preferredAbility to work independentlyAbility to organize and handle multiple tasks and/or phone callsStrong written and verbal communication skillsWe truly value our staff and further acknowledge their contributions by offering:Employee and family health coverageCompetitive salariesEmployer contributed pension planGenerous time offTuition reimbursement403(b) retirement plan


• Location: Brooklyn

• Post ID: 96575222 brooklyn is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017