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Posted: Monday, December 25, 2017 6:17 AM

Ariel Partners is seeking a Remedy Administrator for a 7+ month contract in Brooklyn, NY. Candidates must have all required skills and be local. Job Description: SCOPE OF SERVICES:The BMC Remedy Administrator will be responsible for handling all types of Incident, Changes or Requests to support Remedy, gather information from the users to provide recommendations as it relates to the Remedy applications; install, configure and customize Remedy applications; implement integrations with Remedy applications; handle the maintenance of all foundation data as well as support upload procedures for asset data; develop, organize and maintain standard operational procedures (including regular maintenance requirements) and workflow processes and procedures for Remedy applications; perform regular maintenance duties to Remedy applications environment; create and maintain system and customization documentation for testing and validation of Remedy applications; develop, publish and maintain statistical and management reports; troubleshoot Remedy applications issues; work with the vendor, as necessary to resolve issues; and perform special projects and initiatives as assigned. Additional responsibilities include: installation and configuration of BMC Remedy ITSM Suite, integration of Remedy with Netcool, Jasper Reporting and Edge technology dashboards, integration of Remedy CMDB with BMC ADDM, and conducting failover test of Remedy in Site A and Site B. MANDATORY SKILLS/EXPERIENCE: At least 8 years of experience executing technical design, development and deployment of BMC Remedy 8.1/9.1Full knowledge of BMC Remedy ARS, CMDB and ITSM suite 8.1/9.1. Knowledge of ITIL best Practices frameworks.Installed and configure BMC Remedy 8.1/9.1Knowledge of BMC Remedy Foundation DataKnowledge of the Remedy CMDB data model, Atrium Integrator, ADDMExperience of creating/updating Atrium jobs, reconciliation and normalization rulesWorkflow customization experienceExperience with loading and managing the foundation and assets data.Experience of using migrator tool, Data Management tool (DMT), delta data migration from one environment to anotherKnowledge of remedy mid-tier and web servicesKnowledge of reporting tools like JasperSoft or BMC Smart reporting2-3 years of experience with Microsoft SQL, SQL queries. DESIRABLE SKILLS/EXPERIENCE:ITIL v2/v3 Certified;Experience in working for a large municipal government preferably NYC or public safety organization;Remedy ITSM suite upgrade from 8.1 to 9.1 ServiceNow implementation and administration experience. At Ariel Partners, we solve the most difficult problems that inhibit technology from enabling our customers to achieve their goals. Our vision is to be recognized by our stakeholders as an elite provider of IT solutions, so when they have their biggest challenges we're on their short list. We're looking for team members who share our values of: Integrity to do the right thing even when it hurts; Commitment to the long term success and happiness of our customers, our people, and our partners; Courage to take on difficult challenges, accept new ideas, and accept incremental failure; and the constant pursuit of Excellence. Ariel Partners is an Equal Opportunity Employer in accordance with federal, state, and local laws. - provided by DiceBMC Remedy, Remedy, ARS, ITSM, ITIL, CMDB, data management


• Location: Brooklyn

• Post ID: 151836977 brooklyn is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018