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Posted: Monday, December 25, 2017 3:33 PM

Salesforce Operations AnalystWe're looking for a solutions-oriented, dynamic team player who can function as a Technical Leader and Specialist as well as a strong Business Analyst and Advisor.The Salesforce Operations Analyst is responsible for the development, implementation, and oversight of processes, tools, and resources that drive efficient business processes across the company in a robust and heavily customized instance of Salesforce.comThrough analysis, requirements gathering, and research of process needs and available solutions, this role will insure effective data usage, drive automation to increase productivity, and manage process integration across departments and business units as well as external systems in order to centralize analytics. Additionally, this role will oversee Assessment and Curriculum Materials fulfillment and processing as well as Ecommerce Solution and Knowledge Management systems and processes as part of an overall strategy to coordinate a streamlined user experience for internal and external customers. ?The Salesforce Operations Analyst will report directly to the Vice President of Support Services, but will interact with internal stakeholders in all departments. Responsibilities:Works closely with all business unit leadership and executives to conduct needs analysis, requirements gathering and act in an advisory capacity around business process in support of Salesforce ERPArchitects and alternately codes or oversees coding for implementation of custom solutions to support individual teams' activities in relation to the wider company mission and business requirementsEngages in long term planning of expansion and budget to ensure company needs are met in service of business plan and a diverse user community.Oversees development and maintenance, as well as integrations of additional tools and systems to Salesforce.comMotivates users and drives strong adoption of Salesforce platform tool to support organizational transactions resulting in better understanding of client base, revenue generation, new business leads and renewalsImplements plans for change management to support business expansion and growthSets standards for Salesforce (and integrated systems) data quality and integrity then enforces those standardsOversees training of end-users to ensure consistent use of and dataEvaluates and prioritizes initiatives; plans release scheduling based on divisional and departmental needsSupports partner model integrations with and vendors to facilitate automation for product rollouts and processing of kit assets.Works closely with Account and Customer Success Managers, to ensure maximum use of CRM. Basic Requirements:BA Degree5+ years of experience with architecture, data management and ERP5+ years' relevant technical and functional experience in business operations and analyticsDemonstrated advanced proficiency in reporting and analyticsDemonstrated knowledge of the software development process and of software design methodologiesDevelopment experience of Salesforce platform: Visualforce, Apex, etc.Experience with Integration - Salesforce API, SOAP/RESTApplications administration and performance measurement Preferred Qualifications:MS degree in Information Systems, Business Technology or related fieldExcellent communication and written skillsStrong technical background and expertise in Salesforce codingStrong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automationStrong leadership capabilities and a proven track record of working with all levels of end-user stakeholders and executivesExperience with budgeting and resource allocationExperience working within an education, high tech and/or software business fieldKnowledge, interest and understanding of the K-12 education spaceExperience in management of Salesforce operations support team and Salesforce ERP planningMust be detail-oriented, with strong abilities to prioritize, multi-task, and perform effectively under pressureCertifications: Developer, Advanced Developer, Administrator. Java, HTML experience preferred - provided by DiceSalesforce,, erp, visualforce, apex,, soap, rest


• Location: Brooklyn

• Post ID: 151868712 brooklyn is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018