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Posted: Friday, January 5, 2018 3:23 PM

Job Description About Us : Charter Technology Solutions is a niche managed services provider in the K-12 education sector. We are located in Brooklyn, NY. Learn more about us at Summary : We are actively seeking a full-time Help Desk Engineer to join a small but growing team. While your work experience is definitely relevant, you must be a self-starter, who has a great work ethic and is willing to learn and grow into a larger role. You will be surrounded with good talent and will have the opportunity to learn new technologies. Our primary objective is to find someone with good technical skills, but we place a high value in your customer facing skills and your ability to communicate (both written and oral) with them and the rest of the team. If you feel like you take ownership of issues, seek help when you need it, and can do so to meet the objectives of the company (which is to provide exceptional customer service), then this would be an ideal position for you. We pride ourselves on superior customer service and exceeding expectations of our customers. You should be able to multi-task, communicate well and promptly with customers and team members Title : Senior Systems Analyst Hours and Location : This is a full-time help desk position. Engineer will be working out of our Brooklyn office. Compensation and Benefits : We award our employees based on merit. This includes financial incentives on top of competitive base pay, paid vacation, sick and personal days and holidays. Company medical plan offered. Tuition reimbursement for relevant technical courses will be provided. Responsibilities : Support end users and customer networks. Daily hands-on interaction with network and systems troubleshooting. Serve as an integral resource (or leader) in projects, adhering to committed deliverables, and regular communication of progress to management. Fulfill certification and training roadmap as set forth by senior staff and management. Shadow experienced personnel and acquire knowledge. Thoroughly document all activity and keep senior staff and management informed. Work outside of standard business hours as needed. Required Technical Skills : 5+ years of IT experience supporting end-user devices, servers, applications and networking protocols and a large corporate environment or managed service provider. Experience with numerous hardware and software platforms including but not limited to Windows, macOS, VMware, SonicWALL, Meraki, Unifi, Cisco, Linux/Unix are preferred Ability to Manage and Troubleshoot: Windows 7/8/10, Windows Server 08/12/16, macOS, Microsoft Office 365, G-Suite (Google), VoIP Systems (Asterisk, Avaya, Cisco, Grandstream) Proficiency with iPhones/iPad, Chrome, Android and other mobile devices Ability to address network printer issues and solutions Technical understanding of network protocols and services including: TCP/IP, FTP, DNS, DHCP Experience with MSP tools such as Kaseya, LabTech, Autotask, and Connectwise is a plus Knowledge of a scripting/programming language is a major plus, including but not limited to PowerShell, BASH, and/or VBScript Required Soft Skills : Excellent time management, multitasking, and prioritization skills A very strong and dedicated work ethic Uncompromising honesty Punctuality Strong communication (including phone) skills Ability to accept and maintain responsibility Ability to communicate to all levels of users and management in written and oral form An ability to take charge in given situations and offer recommendations that benefit the clients and company A professional appearance, including proper dress and personal appearance How to apply : Carefully read these instructions, and apply according to the guidance provided. E-mails that do not conform to the specifications below will not be considered. Send an email to with "CTS Systems Administrator" in the subject line Attach a copy of your resume (in Word or PDF format) to your message. Resumes pasted into the body of the message will not be reviewed. In the body of your message, write a brief description of your talents and your ambitions. This is your opportunity to tell us why you'd be the best person for this job. Simply submitting your resume is not enough: you must demonstrate your aptitude and your motivation. Note your annual salary requirements in the body of the email. Provide a specific number; the word "negotiable" is not an acceptable substitute, nor is an hourly rate. This position is full time only. Resumes that omit annual salary requirements will not be reviewed, regardless of their other strengths. Charter Technology Solutions is an equal opportunity employer. The Equal Employment Opportunity Policy of Charter Technology Solutions (CTS) is to provide a fair and equal employment opportunity for all employees and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. CTS hires and promotes individuals solely on the basis of their qualifications for the job to be filled.


• Location: Brooklyn

• Post ID: 153578712 brooklyn is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018