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Posted: Monday, March 27, 2017 9:40 PM

Requisition Number: WE:9471
Area of Interest: Administration
Organization: Corporate
Brand/Division: West Elm
Position Type: Full:time
The Call Center Service Representative is an entry level position responsible for professionally responding to telephone inquiries from WSI partners and Vendors.
* Build and maintain relationships with WSI cross functional teams / Vendors
* Facilitate/participate in project meetings
* Identify service trends and notify appropriate partners
* Analyze problems, determine approach and prepare reports/recommendations
* Develop process flows and document existing processes to identify areas of opportunity to increase process effectiveness
* Develop business relationship to meet or exceed sales and return objectives
* Complete other duties as assigned
* Excellent verbal and written communication skills
* Technical skills required: Microsoft Office Suite, TPM, AS400
* Ability to multi:task in fast:paced environment
* Works well in a close knit team environment and will take the initiative to help the team reach their goals
* Salesforce knowledge preferred
Williams:Sonoma, Inc. is an Equal Opportunity Employer.
Williams:Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.


• Location: Brooklyn

• Post ID: 95427983 brooklyn is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017