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Posted: Friday, July 7, 2017 8:29 PM

We are looking for a ServiceNow Business Analyst for a long term contract position in Brooklyn, NY. Prefer only local candidates who can take F2F interview. SCOPE OF SERVICES:The ITCS resource would review current ITSM processes, identify gaps from Remedy 8.1 to Service Now and create detailed business requirements for use during Service Now implementation.Responsibilities:Employ User-Centered Analysis techniques (Interviews, direct observations, JAD sessions, etc) to understand business needs and clearly define the Business and Functional User Requirements for Service Now. Work closely with other team leads (User Experience Designers, Front-end Developers, Back-end Developers, Data Architects, and QA Testers) to translate requirements into optimal solution designs Required Skills:At least 8 years of experience as a Business Analyst gathering business and functional requirements for large-scale database management systems.Extensive ITIL - ITSM Process Management and workflow experience.Familiarity with Service Now IT Service Management and IT Operations product lines.Proven experience in defining requirements for solutions in multiple-entity environments (multiple agencies, business partners, etc.)Experienced with formal SDLCs and business analysis methodologies; Working knowledge of business analysis documentation standardsExperience using standard project tools including Microsoft Project, Excel and PowerPointExcellent oral and written communication/soft skills and the ability to clearly articulate to all project members and stakeholders; must be a team player who works well with technical and non-technical resourcesMust take initiative, be a decisive decision-maker and show confidence in decisions madeMust be able to take strategic direction from executive management and participate in strategic planning activities throughout the lifetime of the projectMust be able to see tasks through to completion without significant guidanceDESIREABLE SKILLS/EXPERIENCE:Prior government project experience (NYC strongly preferred).Prior experience working with Remedy 8.1, Service Now IT Service Mgmt.Prior experience working with Navvia tool. Interested candidates send your resumes to samg(at) taffconsulting (dot) com - provided by DiceITIL - ITSM Process Management and workflow, Remedy 8.1 Service Now IT Service Management and IT Operations


• Location: Brooklyn

• Post ID: 117476378 brooklyn is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017