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Posted: Friday, July 7, 2017 9:22 PM

Our direct client in Brooklyn, NY is looking for a Mac Support Specialist to join their team on a right to hire option. This individual will provide professional client service within a MAC environment.Responsibilities: Work directly with management to provide direction for small team activities Participate in planning, delegating, and following up with staff to provide support and guidance Identify training needs for team members Develop program priorities, resource requirements, project scope, and objectives Provide high-level customer support and mitigate escalations of client incidents Resolve issues through analysis and troubleshooting, vendor consultation, and technical teams Assess issues and provide enhancements to existing systems. Analyze systems to identify potential issues and identify solutions Ensure that requirements are benchmarked against vendorExperience: Expert proficiency supporting Office for Macintosh 4+ years of experience in Apple related IT support; supervisor preferred 2+ years' experience providing support to MAC Users within Open Directory domain Depth of knowledge in all Apple Hardware/Software Expert proficiency with current Mac OS X and iOS versions Bachelor's degree in Information Technology, or certification and experience Experience with iOS deploys and implementations Familiarly with current MS client operating systems (ie XP, Seven) Understanding of computer networking and Active Directory Excellent customer services skills with a natural ability to communicate with executives Ability to maintain, track and report project status and metricsAdditional Knowledge: ITIL Certification a Plus Networking certification Certification as an Apple Certified Supports Professional is a plus - provided by DiceMAC, Open Directory, OSX, iOS,


• Location: Brooklyn

• Post ID: 117475298 brooklyn is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017