Posted: Monday, January 1, 2018 11:39 PM
Job Description Daily Tasks Responds to all inbound technical support requests by identifying client’s technical issue, researching fixes and informing client of the steps that will be taken to rectify their problem Calls or e-mails the customer to troubleshoot any media player related problems. Responsible for documenting all client technical support issues and creating a ticket for each ticket Remote troubleshooting and repairing using: ARD, SSH, VNC, LMI, MDM. Quickly able to discern the source of off-site client connectivity issues ie. Network, firewall, credentials, software compatibility Daily monitoring, updating and responding to open tickets as assigned by IT Systems Administrator Daily Tracking and Reporting of time spent on clients tech support issues to Systems Administrator Responsible for ensuring all client media players have current versions of appropriate software and scripts Prepping / Cloning new media players for clients, including setting up scheduling software, establishing credentials for remote connectivity. Pack and ship - new and refurbished devices. Content management (audio & video) Responsible to review and deploy the appropriate video content based on the video wall configuration Responsible to monitor the scheduled audio and video content updates Other responsibilities: Maintain the functionality of the NYC office equipment: PCs, Macs, screens, printers, routers. Provide weekly updates to Systems Admin regarding larger client network related issues that limit the company’s ability to consistently connect to client machines. Knowledge, Skills, and Abilities: Self-driven, motivated with capacity to perform essential job functions independently Hands-on multitasking and work under firm deadlines onsite and in offsite locations Excellent time management and organizational skills Functions effectively as part of a team Ability to develop and maintain relationships with clients Exhibits strong leadership qualities Strong decision making/problem solving skills Proficient oral and written communication skills Education and Experience: BA/BS in computer science, information technology management or related field 1-3 years of IT hands on experience Basic knowledge of all operating systems: Unix, Linux, Windows & OSX Basic networking knowledge: VPNs, NAT, Firewalls, WLAN/LAN, DHCP, TCP/UDP SQL, AWS, Shell, Python, Java, PHP – Are a plus! Benefits: Competitive salary based on experience and qualifications Relaxed office environment where efforts are directly connected Paid vacation Paid personal and sick days Company Description We are a media branding company based in Brooklyn, NY that is driven to inspire transformational change both for our clients and our staff. As an innovator in the media branding industry we seek to hire employees who are technically skilled and highly motivated to improve upon what they know can be done better. Due to our current growth rate we are adding a dedicated position that will be responsible for Tech Support, Desktop Support and Content Management. The successful candidate will proactive, highly motivated and thrive responding to various client needs. This is a great opportunity to take your skills to the next level, let your voice be heard and become part of a growing IT department. The ideal candidate will be open to working with a small, growing business that is in "start-up" mode. We are hard-working and poised for a lot of growth in the next few years.
• Location: Brooklyn
• Post ID: 152936002 brooklyn