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Posted: Friday, April 14, 2017 1:25 AM

Job Description:/h3:
Position Responsibilities:
We are seeking a Quality Assurance Administrator to become an integral part of our team. The candidate will be responsible for assessing the quality and performance of both our Inside Sales representatives, who deal with the public over the telephone, and Direct Marketing representatives, who deal with the public directly. The candidate will ensure that all sales are compliant, assess employee demeanor, technical accuracy, and conformity to the Companys policies and procedures. Furthermore, the candidate will be responsible for developing, creating, and implementing compliance processes and procedures as needed.
The candidate will have to stay up to date on all regulatory procedures and evaluate incoming data to determine whether protocol has been broken. In addition, the candidate will be responsible for producing and distributing the appropriate reports, written correspondences, and reporting outcomes to the appropriate parties.
* Bilingual: English:Spanish
* Strong written and verbal communication skills
* Problem:solving and decision:making skills
* Excellent interpersonal and organizational skills
* Critical thinking and problem resolution skills
* Ability to work in a fast:paced, ever:changing environment
* Work with a variety of diverse persons within the company to facilitate the complaint handling process globally
* Technical expertise with Microsoft Office Suite
* Experience in Procedure Development and Process Improvement
Company Description:/h3:
About MPower Energy:
MPower is a leading retail energy provider specializing in electricity and natural gas commodities; were currently operating in four states and expanding quickly. MPower serves residential and commercial customers providing homes and businesses choice, simplicity, convenience, and control.


• Location: Brooklyn

• Post ID: 96951349 brooklyn is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017