Posted: Friday, April 14, 2017 7:50 AM
The challenges of affordable healthcare continue to create new opportunities. Elderplan and HomeFirst, our Medicare and Medicaid managed care health plans, are outstanding examples of how we are expanding services in response to our patients' and members' needs. These high-quality healthcare plans are designed to help keep people independent and living life on their own terms. #LI-PostResponsibilities:Responsible for training and quality assurance of the Customer Service Staff and off-site vendors.Reviews telephone contacts with Elderplan customersIn the absence of the Supervisor provides guidance and support to the Call Center staff; Collaborates with the Senior Customer Service Reps on resolution.??Trains new employees of EP benefits and identifies training issues ongoingReviews phone log follow-up reports to ensure call resolution and customer satisfaction.??Completes error reports and summarizes findings.Qualifications:High School Diploma2-3 years of Customer Service experience, Call Center experience helpfulMicrosoft Word and ExcelMust have excellent communication skills; oral, written and listeningAbility to manage multiple tasks in a face-paced environment??Benefits:We truly value our staff and further acknowledge their contributions by offering:Employee and family health coverageCompetitive salariesEmployer contributed pension planGenerous time offTuition reimbursement403(b) retirement planCompany Description:Giving you what you need to achieve the right balance in your career is a top priority at MJHS. After all, when you feel valued, respected and appreciated, it's easier to care about others in return.With a comprehensive range of services combined into one integrated health system, MJHS is able to offer you many unique opportunities to deliver world-class patient care. You have the option to provide direct care, explore case management or advance into leadership here at one of New York's leading health systems.
• Location: Brooklyn
• Post ID: 97011239 brooklyn