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Posted: Friday, March 10, 2017 2:47 PM

Responsibilities: * Handle inbound calls from customers inquiring about change of service and products * Educate customers regarding renewal options and products * Understand customers' needs and educate them on offerings that would most benefit them * Determine opportunities to turn dissatisfied customers into happy customers * Suggest modifications to existing practices that increase customer retention * Meet weekly retention goals Qualifications: * Fluency in Spanish and English written and oral * 1-2 years of experience in the Energy Industry preferred * 1-2 years of customer service experience * Mastery of communication skills to promote an excellent customer experience/interaction * Excellent interpersonal skills, ability to build rapport * Utilizing empathy and soft skills to de-escalate highly emotional situations in order to ensure a quality customer interaction * Effective conflict resolution skills * Thorough knowledge of all functionalities of Excel, Word, & Outlook including task list * Competency in basic mathematics Benefits: * Two-week comprehensive Paid Training * Monthly Bonuses * Advancement Opportunities * Fun Work Environment * Competitive Earnings * Employment Stability * Starting Rate: $15.00, $31,200 annually * Salary negotiable based on experience, willing to go higher Job Type: Full-time Job Location: * Brooklyn, NY Required experience: * customer service: 1 year Required language: * Spanish Salary: TBD


• Location: Brooklyn

• Post ID: 95454483 brooklyn is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017