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Posted: Friday, March 10, 2017 2:47 PM

Responsibilities: * Handle inbound calls from customers inquiring about change of service and products * Educate customers regarding renewal options and products * Understand customers' needs and educate them on offerings that would most benefit them * Determine opportunities to turn dissatisfied customers into happy customers * Suggest modifications to existing practices that increase customer retention * Meet weekly retention goals Qualifications: * Fluency in Spanish and English written and oral * 1-2 years of experience in the Energy Industry preferred * 1-2 years of customer service experience * Mastery of communication skills to promote an excellent customer experience/interaction * Excellent interpersonal skills, ability to build rapport * Utilizing empathy and soft skills to de-escalate highly emotional situations in order to ensure a quality customer interaction * Effective conflict resolution skills * Thorough knowledge of all functionalities of Excel, Word, & Outlook including task list * Competency in basic mathematics Benefits: * Two-week comprehensive Paid Training * Monthly Bonuses * Advancement Opportunities * Fun Work Environment * Competitive Earnings * Employment Stability * Starting Rate: $15.00, $31,200 annually * Salary negotiable based on experience, willing to go higher Job Type: Full-time Job Location: * Brooklyn, NY Required experience: * customer service: 1 year Required language: * Spanish Salary: TBD

Source: http://www.juju.com/jad/0000000063k9wd?partnerid=af0e5911314cbc501beebaca7889739d&exported=True&hosted_timestamp=0042a345f27ac5dc2d97ce358beb72e0bcc1c00fecbc6bac02f007f00d91a13d


• Location: Brooklyn

• Post ID: 95454483 brooklyn
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