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Posted: Thursday, April 20, 2017 5:06 AM

Requisition Number: WE-9883Area of Interest: E-CommerceOrganization: CorporateBrand/Division: West ElmPosition Type: Full-timeJOB DESCRIPTIONManager, E-Commerce Operations -- West ElmWho we are:Born in Brooklyn. At home in the world. west elm has been helping customers express their personal style at home since the launch of our first catalog in 2002. Our home base is nestled down under the Manhattan Bridge in the DUMBO neighborhood of Brooklyn, NY, right above our flagship store. We are a dynamic, fast-paced brand with an exciting growth strategy. We value imagination, diversity and giving people the opportunity to explore, grow and shape our future. We look for innovative, smart and hard-working individuals who enjoy creative thinking and ingenuity. Help us carry out our mission of being a source of inspiration to our customers, creating a global community and tirelessly seeking ways to evolve our brand.The Manager, E-Commerce Operations has oversight of the day-to-day operations of westelm.com, ensuring that all site initiatives are successfully executed according to established timelines and best practices. This role will work with cross-functional teams to continuously drive operational excellence and a superior online experience. He/she will serve as a brand leader and customer advocate. This position reports directly to the Director of E-Commerce Operations.Essential Functions:* Leverage understanding of web design principles, technical capabilities, consumer behavior, and operational processes to develop and drive website strategies to increase conversion, improve customer experience, and improve how the product assortment is represented.* Collaborate with Design, Marketing, Merchandising, and Development teams to execute critical marketing, loyalty, editorial, and promotional campaigns on the website.* Work with E-Commerce Directors, Site Analytics, and IT resources to develop A/B testing strategies, goals, and timelines. Based on test results, drive forward action items to implement the winning experience, including any operational process changes as needed.* Execute personalization and geo-targeted campaigns on the website in coordination with cross-functional partners.* Represent brand requirements and priorities while serving as primary/secondary lead on IT governance roadmap projects.* Fully test/QA all site initiatives prior to launching to the website -- prioritizing any issues found to be fixed and subsequently validated.* Build and maintain strong relationships across all channels within the brand, other WSI brands, shared services teams, and 3rd party vendors.* Stay abreast of web best practices, competitive landscape, and overall business goals in order to recommend process improvements and/or enhancements for content management systems, site platform and front-end site experience.* Troubleshoot and/or escalate website issues and see them through to resolution.REQUIREMENTS AND QUALIFICATIONSQualifications* Must have at least 5-7 years in an e-commerce/website operations role* Project management skills and ability to manage multiple complex projects simultaneously* Technical savvy -- strong knowledge of web development lifecycle and processes is a must* Content management system experience required* Creative problem solving and analytical skills required* Excellent communication skills is a must, including the ability to breakdown complex concepts, interface with executive leadership as well as developers* Experience with JIRA and/or Confluence is a plus* Experience with Adobe Analytics and/or Test & Target suite is a plus* Demonstrated ability to be a team player and drive results* Ability to lead projects effectively and with minimal supervision and a keen attention to detail* Ability to adapt and respond with a sense of urgency in a fast paced and evolving working environment* At least a Bachelor's level degree required.This position is not eligible for visa sponsorship.*LI-CMWilliams-Sonoma, Inc. is an Equal Opportunity Employer.Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance..

Apply now at: https://brooklyn-ny.geebo.com/jobs-online/listview/directory/157/listing/239/id/563527468-manager-ecommerce-operations-west-/

• Location: Brooklyn

• Post ID: 97657378 brooklyn
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