Posted: Thursday, March 9, 2017 8:45 AM
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Description At Toysa€oeRa€ Us, Inc., wea€ (TM) re on a mission to be the best toy and baby retail company in the world! And that means we are laser-focused on delivering joy to kids of all ages, while providing our customers outstanding value and service whenever, wherever and however they choose to shop with us. But we cana€ (TM) t do it alone. We need everyday a€oesuperheroesa€ to help us succeed. Whether youa€ (TM) re an enthusiastic toy collector, gaming guru, grandparent (or mom, dad, aunt, uncle, godparent) of some pretty awesome kids, student or someone looking for a fun place to work, then wea€ (TM) re looking for you! Join more than a team - become part of the a€oeRa€ Us family and help bring huge smiles to the faces of kids everywhere. To learn more about who we are and what wea€ (TM) re all about, visit at or check out our YouTube channel to hear straight from the source - our valued Team Members themselves! The Baby Registry Sales Consultant is responsible for consistently delivering superior registry experiences for Babiesa€oeRa€ Us Customers through the use of suggestive selling techniques which results in the sale of merchandise to our Customers. In this position, Consultants will be responsible for greeting and engaging Customers in a dialogue to determine the type of registrant they are assisting: A first time expectant parent creating a baby registry, a returning registrant for an addition to their family, or a gift giver purchasing items off of the registry that was created. Registry Consultants will also be responsible for promoting and selling our service programs such as: Endless Earnings Reward program; Buyer Protection Plans, the a€oeRa€ Us Credit Card, Rewards a€oeRa€ Us Loyalty program, and seminar/events available at the store. As the baby product authority, Consultants who work at Baby Registry must ensure that they ask questions and engage Customers to determine the appropriate products to recommend. Consultants will ensure that Customers are registered for everything they will need so that they are confident, excited and happy with the selections they have made for the new addition to their family. The ultimate goal of this role is to create an emotional connection with every person involved with the arrival of a new baby and create a Customer for life. Responsibilities: Demonstrate the use of selling skills by becoming knowledgeable with our product and service offerings: To ask open-ended discovery questions in order to determine the right product for a Customer based on their needs and/or lifestyle Use product knowledge to assist the Customer with product choices and suggest add-on items to increase items per transaction and average sale Promote and offer applicable services to the Customer such as Endless Earnings Reward program; Buyer Protection Plans, the a€oeRa€ Us Credit Card, Rewards a€oeRa€ Us Loyalty program. To deliver supreme service using the STAR model with all of our Customers- Every Day, Every Time Drive sales in Baby Registry department by achieving set goals Use a€oeSave the Salea€ concepts to ensure that we are utilizing all Omnichannel options for Customers when items may be out of stock in store Assist Customers at registry kiosk to ensure they have a clear understanding of how to read and understand the registry print-outs as well as locate items in the store Display a positive attitude while assisting multiple Customers and providing excellent Customer service Learn safety requirements for products and communicate them to Customers to assist in their decision making process Resolve problems and Customer issues rapidly Work together with peers and ensure all our Customersa€ (TM) needs are met and exceeded Communicate out of stock and other Customer impacting issues to Supervisor immediately Ensure that all displays are in working order for the Customers to demo and that the area is neat and shopable at all times by maintaining Standards of Excellence within department Conduct product demonstrations to promote sales of items to our Customers Utilize specific technology in department (store systems) to look up merchandise, etc. Assist fellow team members with baby registry knowledge Properly exercise the use of the communication tools as per the Telephone, Paging & Walkie-Talkie Etiquette SOP Execute all elements of the respective Routine Action Plan Assist in recovering the store prior to closing Take initiative to further self-development to promote future growth with a€oeRa€ Us Qualifications: Previous experience in a sales driven retail environment a plus Strong Customer service skills Must possess a high degree of interpersonal skills with an outgoing, friendly, pleasant personality that represents the a€oeRa€ Us brand Excellent follow up skills Utilize strong communication skills a€ verbal, non-verbal and display active listening to assist Customers in making their selections Ability to lift and carry merchandise weighing up to 40 pounds and to climb/descend ladders Multi-lingual speaking a plus, but not required **Please note that we recruit for this position on an on-going basis in order to build a talent pool of potential candidates. When a position becomes available, we will review applicants at that time. Due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted. Thank you for your interest in Toys'R'Us! Stay connected with us on Facebook, LinkedIn, Instagram, Twitter & YouTube @ToysRUsCareers. Toys'R'Us is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status or any other basis prohibited by law. Toysa€oeRa€ Us recognizes that its team members are its greatest asset and is committed to developing high-performing, highly engaged and diverse talent. The company offers various employment opportunities, ranging from internships to top management positions at the companya€ (TM) s Global Resource Center in Wayne, New Jersey. In addition, job seekers can explore positions at Toysa€oeRa€ Us and Babiesa€oeRa€ Us stores and distribution centers coast-to-coast.
• Location: Brooklyn
• Post ID: 95393179 brooklyn